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Toyota learns BI from kitchen renovation

Posted on Thu, 23 Feb 2012 11:32:01 +1100

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When Simon Dorrat arrived as Toyota Australia`s new business intelligence manager four years ago, he was presented with a set of old tools for producing a suite of basic reports. Luckily, Dorrat`s own kitchen renovation taught him how to get business intelligence back on track for the company.

Toyota

(Toyota image by Daniel, CC2.0)

Speaking at Gartner`s Business Intelligence and Information Management summit in Sydney this week, Dorrat said that the company`s IT department was rapidly losing credibility due to the fact that business intelligence projects were taking too long to deliver. Even worse, he said, once they were delivered, they often didn`t meet the needs of the company due to the time that had passed in the development phase.

"The problem with that was that [business intelligence] projects tended to be big. They tended to cost a lot of money and take up a lot of time," Dorrat said.

"Because of the length of [project development] time, requirements would often be out of date or irrelevant by the time we delivered. That could have been 12 months from the time it signed off. This led to a lot of frustration in the business part and the IT department [lost] a lot of credibility."

As a result, departments started to go outside of the IT department, and build their own business intelligence databases in Microsoft Excel and Access. Dorrat said that while it was encouraging to see different departments taking initiative, the databases often weren`t built to scale out when they started sharing them across the organisation.

Dorrat decided it was time for a change, and started asking the company`s different business units what they wanted from their own business intelligence reports. It wasn`t long before problems began to emerge with the company`s existing waterfall development model, particularly with communication breakdowns between teams.

"The main message I got when I went around and asked people about the service they were getting was that it took too long, cost too much and was missing key functionality. There were a number of repeating issues," he said of the meetings.

It was then that Dorrat started thinking about his kitchen renovation.

"I really had no idea where to start [with a kitchen]. I spent a lot of time in the kitchen, cooked every night and made sandwiches for my kids every night, so knew I wanted to get it right. I wanted something easy to clean, that had more room. That was about all I knew," he said.

Dorrat said that he knew vaguely what he wanted but had no idea where to start on the finer details of the renovation, so he consulted two different experts about the best way to install the new kitchen. The experts let him experiment with ideas in a practical way, telling him what would work and what wouldn`t as he considered what he wanted the bench tops made out of, what type of colour scheme would work, whether a range hood would suit the design and so on.

"I couldn`t have thought of that just off the top of my head," he said of the renovation, "but by being able to actually play with it, visualise it, with something concrete, that made all the difference and I ended up with a really good kitchen that I`m happy with."

Dorrat started applying this lesson to Toyota`s business intelligence unit and came up with a new project delivery model that involved more user engagement prior to construction while delivering on projects faster and more efficiently.

In the new framework, Dorrat introduced new planning mechanisms to lay down exactly what the user wanted and expected from a new product. Project teams and senior management are brought in at the ground level so that every level of the business understands what the project would deliver, before a rough prototype was displayed days later.

The business intelligence teams held hands-on meetings with project teams in the design phase, which sees them moving components around on whiteboards to drive interactivity and really flesh out what users want.

"The response from the business is that their eyes light up. This is what they have been complaining about. In the old way, [IT] never talked to [users] about the system, [they`d] only see it 10 months later.

"We`re letting them drive the conversation, and we guide them step by step using prototypes and mock-ups," he said, in the same way that his renovator showed him exactly how to get the most out of his new kitchen.

Steve Wozniak returning to Australia

Posted on Thu, 23 Feb 2012 11:08:57 +1100

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Steve "Woz" Wozniak, co-founder of Apple and technology rock star, is coming back to Australia in May to talk about the Apple story to the American Chamber of Commerce in Australia. The last time Woz came to Australia, he heaped praise on Australia`s National Broadband Network (NBN) and revealed the drug-taking, free-living past of Steve Jobs.

What would you ask Woz?

Wotif flight expansion takes off

Posted on Thu, 23 Feb 2012 10:40:01 +1100

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An expansion into flight bookings has paid off for online travel company Wotif.com Holdings, lifting its first half profit to record levels.

Wotif`s net profit for the six months to 31 December 2011 was $28.8 million, up 14 per cent on $25.4 million in the previous corresponding period.

Managing director Robbie Cook said the company performed ahead of expectations despite the strength of the Australian dollar.

Wotif shares shot up 34 cents, or 8.2 per cent, to $4.45.

The company is still expanding into flight bookings, and now offers domestic and international tickets.

"Despite awareness levels for flights on Wotif being in their formative stages, we nonetheless sold flights worth $52 million - an impressive 23 per cent uplift," Cook said in a statement on Wednesday.

"We achieved this without having yet embarked upon an active marketing campaign."

Accommodation remains Wotif`s major source of revenue, with $539 million worth sold in the six months to December, up 4 per cent from the previous corresponding period.

December trading was particularly strong for accommodation bookings, and that performance was maintained through the peak holiday month of January, Cook said.

Total revenue for the first half was $73.97 million, up 4 per cent on $71.02 million in the previous corresponding half.

A change in marketing activity resulted in a $1.82 million drop in costs in the first half.

Wotif declared a fully franked interim dividend of 11.5 cents, up from 9.5 cents for the same period in the previous year.

Tech firms agree to enhance app privacy

Posted on Thu, 23 Feb 2012 09:54:01 +1100

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In an effort led by California`s attorney-general, Apple, Google, Microsoft and others have agreed to ask app developers to inform users about data-usage policies before users download their apps.

California`s Office of the Attorney General has received agreements from Apple, Google, Microsoft, Amazon, Hewlett-Packard (HP) and Research In Motion (RIM) to improve privacy protections on mobile apps.

Under the agreement, the companies will ask developers to include privacy policies in their apps, so that users will be informed about the data that apps will access and what will be done with this data before they download the apps, the attorney-general`s office told ZDNet Australia`s sister site CNET.

Basically, California`s Online Privacy Act will now be applied to mobile apps, which currently have no privacy protections.

More details were announced at a news conference by California Attorney-General Kamala Harris:

"This agreement strengthens the privacy protections of California consumers, and of millions of people around the globe who use mobile apps," she said. "By ensuring that mobile apps have privacy policies, we create more transparency and give mobile users more informed control over who accesses their personal information and how it is used."

She added that it will also give users a consistent location for an app`s privacy policy on the app-download screen. If developers do not comply with their stated privacy policies, then they can be prosecuted under California`s Unfair Competition Law and/or the False Advertising Law.

The intention is to further commit the app platforms to educating developers about their obligations to "respect consumer privacy" and disclose what type of information they are collecting, how they use it and with whom they share it. Harris said that she`ll meet up with the mobile-application platforms in six months to assess how they`re doing.

This issue of app privacy came to a head last week when Apple announced a change to its developer guidelines - it said that iOS applications that collect users` contact data break its rules, and that a software fix, coming at an unspecified date, will prohibit this behaviour. This followed the controversy that erupted earlier in the month, when Path - a popular iOS and Android app - was found to be collecting users` contact information without permission.

Also last week, Twitter admitted that it uploads and stores the contact-list data of many app users for 18 months without an explicit warning.

It`s not just state officials who are taking notice of the data-privacy issue. Just ahead of Apple`s announcement last week, it became known that a subcommittee in the House of Representatives had written to Apple, inquiring as to why it doesn`t force app developers to ask users for permission before downloading users` contacts.

Via CNET

Microsoft targets Motorola over FRAND

Posted on Thu, 23 Feb 2012 09:40:01 +1100

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Microsoft is the latest tech giant to take aim at Motorola Mobility - and thus, by virtue of its US$12.5 billion acquisition, Google - in a FRAND (fair, reasonable and non-discriminatory) patent abuse claim.

The software giant has filed a formal competition law complaint with the European Commission against Motorola, arguing that the company is not offering essential patents on fair and reasonable terms. The complaint involves patents Motorola holds related to web video and the way in which certain devices, like Windows PCs and the Xbox, access and play it.

"In legal proceedings on both sides of the Atlantic, Motorola is demanding that Microsoft take its products off the market, or else remove their standards-based ability to play video and connect wirelessly," Microsoft vice president and deputy general counsel Dave Heiner wrote in a blog post. "The only basis for these actions is that these products implement industry standards, on which Motorola claims patents. Yet when the industry adopted these standards, we all were counting on Motorola and every contributor to live up to their promises."

Heiner said Motorola is forcing Microsoft to pay US$22.50 in royalties for each US$1000 laptop. Those laptops rely on 50 patents the mobile company holds for the video standard H.264. In order to use that standard, Microsoft said, it needs to license patents, based on FRAND terms, from 29 other companies, as well. Those companies charge the software giant "2 cents for use of more than 2300 patents".

This isn`t the first time Motorola has been hit with allegations of FRAND abuse. Earlier this month, after losing a German court battle in which a judge ruled Apple`s iPhone and iPad violated 3G patents Motorola holds, the Cupertino, California-based company slapped its counterpart with charges that it violates FRAND standards.

"Apple appealed this ruling because Motorola repeatedly refuses to license this patent to Apple on reasonable terms, despite having declared it an industry standard patent seven years ago," Apple said at the time.

In response, Motorola said that it tried for years to work out fair licensing terms with Apple, but the iPhone maker refused.

"Apple`s refusal to negotiate in good faith, as well as their aggressive litigation campaign against Android, left Motorola Mobility with no option other than to seek to enforce the company`s rights and patent portfolio," Motorola said, adding that it would rather license patents than engage in litigation.

As one might expect, given the companies` contentious relationship over the years, Microsoft`s Heiner was more than willing to target Google in yesterday`s blog post. The search giant announced plans to acquire Motorola Mobility for US$12.5 billion last year. Regulators recently approved the acquisition, paving the way for Google to take control of the mobile firm.

Heiner argued that Google`s involvement with Motorola could be a bad thing for the industry. He pointed to a recent commitment made by Microsoft and Apple, among others, saying they would not seek injunctions on products that might be violating standard, essential patents. Google, Heiner said, declined the opportunity to do the same.

"Google`s unwillingness so far to make this commitment is very concerning," Heiner wrote. "That`s why you can pretty well count on a chorus from across the industry: `Google: please don`t kill video on the web`."

But Microsoft isn`t necessarily a victim in the world of patents. The software giant over the last several years has secured well over 1000 deals with companies over claims that they are using patents the software giant owns. Microsoft has been especially successful licensing patents to Android vendors. Heiner acknowledged yesterday that "more than 70 per cent of Android devices are now licensed to use Microsoft`s patent portfolio".

Motorola is one of the few Android vendors that have not played nice with Microsoft. Rather than license patents from the software company, the mobile firm last year decided to battle it out in court. In December, a US International Trade Commission judge found that Motorola is allegedly infringing just one of seven patents Microsoft holds.

"Microsoft is not seeking to block Android manufacturers from shipping products on the basis of standard essential patents," Heiner said about his company`s past litigation. "Rather, Microsoft is focused on infringement of patents that it has not contributed to any industry standard. And Microsoft is making its patents - standard, essential and otherwise - available to all Android manufacturers on fair and reasonable terms."

So far, the European Commission has not responded to Microsoft`s complaint. But if you ask Heiner, the stakes are high, and something needs to be done sooner rather than later to stop Motorola and Google.

"Motorola has broken its promise," he wrote. "Motorola is on a path to use standard essential patents to kill video on the web, and Google as its new owner doesn`t seem to be willing to change course."

Neither Google nor Motorola Mobility immediately responded to requests for comment.

Via CNET

Adobe's Flash, AIR road map shuns Linux

Posted on Thu, 23 Feb 2012 09:33:52 +1100

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Adobe Flash Player 11.2, to be released very soon, will be the last native version for Linux. After that, direct Linux Flash Player support will be over. The question is, with Flash slowly losing relevance, does anyone care? Especially since support will be available through the Pepper-based Flash player that Google packages with Chrome.

Next Big Thing: flexible quantum dot TVs

Posted on Thu, 23 Feb 2012 09:07:00 GMT

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TV geeks prepare for richer colours and bendy screens – the future is quantum.

Future tech: LightBeam

Posted on Thu, 23 Feb 2012 09:07:00 GMT

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German scientists use Kinect technology to create a spatially-aware projector.

Storify comes to the iPad

Posted on Thu, 23 Feb 2012 09:07:00 GMT

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Share your stories the lazy way with this long-awaited app.

Japan plans working 'space elevator' by 2050

Posted on Thu, 23 Feb 2012 09:07:00 GMT

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Japan`s Obayashi Corp. plans to build 96,000km carbon nanotube lift by 2050.
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